Message from Rich Fell, Founder, Piano Service Pro:

Our Mission:

Piano Service Pro delivers top quality service to the greater Boston region’s discerning piano owners.

Piano Service Pro’s mission and passion is to keep your Steinway, or other fine piano, working and performing to the highest standards. I look forward to hearing from you for any of your tuning, repair, or evaluation needs.

Let me return your fine instrument to its original glory inside and out.

How did I get to where I am today, Good Question….

Picture of Rich Fell

RIch at the Piano doing what he loves to do

When I was young I was fascinated by music. I always knew that music would be a part of my life. After high school I attended the North Bennett Street School and graduated from there in 1992 with a certification in the Piano Technology program. Following graduation, I began my career as a Piano Technician for M. Steinert & Sons, a prominent Steinway piano dealer in Boston area. As a technician I prepared new Steinway pianos from the factory for the sales team, rebuilt Steinway actions, maintained customer pianos, and maintained the concert and artist pianos. While I was a technician at M. Steinert & Sons I continued my education by attending the Theodore Steinway Technical Training School at the Steinway Piano Factory in New York. My experiences working at the factory on multiple Steinways delivering a high quality of service was very valuable. I was able to concentrate on perfecting my skills.

In 1995, I accepted a position at the New England Conservatory of Music as a Piano Technician where I tuned for many concerts at Jordan Hall along with many other concerts that the conservatory held. In this position I maintained the Steinway pianos keeping them at a high level of performance under difficult and strenuous conditions.

In 2000, I returned to M. Steinert & Sons as the Director of the Service Department, Rebuilding Department and Concert & Artist program. In this role I was responsible for training many technicians and working with high profile artists maintaining Steinway pianos for their concerts and promotions in and around the Boston metro area.

Artists I have worked for include:

Diana Krall
McCoy Tyner
Gabriel Chodos
Tony Bennett
Ahmad Jamal
George Winston
Victor Borge
Harry Connick Jr.
Keith Lockhart
Michele Campanalla
Lang Lang
David Marks
Roger Williams
Emanuel Ax
John Williams
Hank Williams Jr.
Jewel Gerrit
Bob Winters