{"id":277,"date":"2021-02-21T13:47:13","date_gmt":"2021-02-21T13:47:13","guid":{"rendered":"https:\/\/pianoservicepro.com\/rf\/?page_id=277"},"modified":"2025-04-08T23:51:23","modified_gmt":"2025-04-08T23:51:23","slug":"about-us","status":"publish","type":"page","link":"https:\/\/pianoservicepro.com\/?page_id=277","title":{"rendered":"About Us"},"content":{"rendered":"
[vc_row layout=\"stretch_row_content\" css=\".vc_custom_1613918216821{background-image: url(https:\/\/pianoservicepro.com\/rf\/wp-content\/uploads\/2021\/02\/AdobeStock_413361397-scaled.jpeg?id=294) !important;}\"][vc_column][vc_row_inner css=\".vc_custom_1613918073113{margin-top: 25px !important;}\"][vc_column_inner width=\"1\/6\"][\/vc_column_inner][vc_column_inner width=\"2\/3\" css=\".vc_custom_1613918257203{padding-top: 25px !important;background-color: #ffffff !important;}\"][vc_custom_heading text=\"About Us\" font_container=\"tag:h2|font_size:24px|text_align:center|color:%23000000|line_height:26px\" use_theme_fonts=\"yes\"][\/vc_column_inner][vc_column_inner width=\"1\/6\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/6\"][\/vc_column_inner][vc_column_inner width=\"2\/3\" css=\".vc_custom_1613918062154{padding: 25px !important;background-color: #ffffff !important;}\"][vc_custom_heading text=\"Message from Rich Fell, Founder, Piano Service Pro:\" font_container=\"tag:h2|font_size:24px|text_align:left|color:%23000000|line_height:26px\" use_theme_fonts=\"yes\"][vc_column_text css=\".vc_custom_1744153456117{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}\"]\n
\"\"

Rich Fell at the piano doing what he loves to do.<\/p><\/div>\n

Our Mission<\/strong><\/span>
At Piano Service Pro, our mission is simple: to provide exceptional service to the greater Boston area's most discerning piano owners. Whether it's a Steinway or another fine instrument, we\u2019re passionate about keeping your piano performing at its absolute best. From tuning and repairs to full evaluations, I\u2019m here to help return your piano to its original brilliance\u2014inside and out.<\/span><\/p>\n

About Me<\/strong><\/span>
My journey with music began at a young age\u2014I always knew it would play a central role in my life. After high school, I pursued my passion at the North Bennet Street School, graduating in 1992 from their prestigious Piano Technology program.<\/span><\/p>\n

I began my career with M. Steinert & Sons, Boston\u2019s premier Steinway dealer, where I prepared new Steinways for sale, rebuilt actions, and maintained concert-level instruments. I later refined my skills at the Steinway Piano Factory in New York through the Theodore Steinway Technical Training School\u2014an invaluable experience that deepened my expertise and commitment to quality.<\/span><\/p>\n

In 1995, I joined the New England Conservatory of Music as a Piano Technician. There, I was responsible for tuning and maintaining Steinway pianos for performances at Jordan Hall and throughout the conservatory, ensuring they met the highest performance standards under demanding conditions.<\/span><\/p>\n

By 2000, I returned to M. Steinert & Sons, this time as Director of Service, Rebuilding, and the Concert & Artist Program. In this leadership role, I trained technicians and worked closely with world-renowned artists, maintaining their pianos for concerts and special events throughout Boston.<\/span><\/p>\n

Artists I\u2019ve Worked With Include:<\/strong><\/span>
Diana Krall \u00b7 Tony Bennett \u00b7 McCoy Tyner \u00b7 Gabriel Chodos \u00b7 Ahmad Jamal \u00b7 George Winston \u00b7 Victor Borge \u00b7 Harry Connick Jr. \u00b7 Keith Lockhart \u00b7 Michele Campanella \u00b7 Lang Lang \u00b7 David Marks \u00b7 Roger Williams \u00b7 Emanuel Ax \u00b7 John Williams \u00b7 Hank Williams Jr. \u00b7 Jewel Gerrit \u00b7 Bob Winters<\/span><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/6\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=\".vc_custom_1610667678579{background-color: #000000 !important;}\"][vc_column_inner width=\"1\/6\"][\/vc_column_inner][vc_column_inner width=\"2\/3\"][\/vc_column_inner][vc_column_inner width=\"1\/6\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row layout=\"stretch_row_content\" css=\".vc_custom_1613918216821{background-image: url(https:\/\/pianoservicepro.com\/rf\/wp-content\/uploads\/2021\/02\/AdobeStock_413361397-scaled.jpeg?id=294) !important;}\"][vc_column][vc_row_inner css=\".vc_custom_1613918073113{margin-top: 25px !important;}\"][vc_column_inner width=\"1\/6\"][\/vc_column_inner][vc_column_inner width=\"2\/3\" css=\".vc_custom_1613918257203{padding-top: 25px !important;background-color: #ffffff !important;}\"][vc_custom_heading text=\"About Us\" font_container=\"tag:h2|font_size:24px|text_align:center|color:%23000000|line_height:26px\" use_theme_fonts=\"yes\"][\/vc_column_inner][vc_column_inner width=\"1\/6\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/6\"][\/vc_column_inner][vc_column_inner width=\"2\/3\" css=\".vc_custom_1613918062154{padding: 25px !important;background-color: #ffffff !important;}\"][vc_custom_heading text=\"Message from Rich Fell, Founder, Piano Service Pro:\" font_container=\"tag:h2|font_size:24px|text_align:left|color:%23000000|line_height:26px\" use_theme_fonts=\"yes\"][vc_column_text css=\".vc_custom_1744153456117{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}\"] Our MissionAt Piano Service Pro, our mission is simple: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full.php","meta":{"footnotes":""},"class_list":["post-277","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pianoservicepro.com\/index.php?rest_route=\/wp\/v2\/pages\/277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pianoservicepro.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pianoservicepro.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pianoservicepro.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pianoservicepro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=277"}],"version-history":[{"count":17,"href":"https:\/\/pianoservicepro.com\/index.php?rest_route=\/wp\/v2\/pages\/277\/revisions"}],"predecessor-version":[{"id":2676,"href":"https:\/\/pianoservicepro.com\/index.php?rest_route=\/wp\/v2\/pages\/277\/revisions\/2676"}],"wp:attachment":[{"href":"https:\/\/pianoservicepro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}