Rich Fell at the piano doing what he loves to do.

Our Mission
At Piano Service Pro, our mission is simple: to provide exceptional service to the greater Boston area's most discerning piano owners. Whether it's a Steinway or another fine instrument, we’re passionate about keeping your piano performing at its absolute best. From tuning and repairs to full evaluations, I’m here to help return your piano to its original brilliance—inside and out.

About Me
My journey with music began at a young age—I always knew it would play a central role in my life. After high school, I pursued my passion at the North Bennet Street School, graduating in 1992 from their prestigious Piano Technology program.

I began my career with M. Steinert & Sons, Boston’s premier Steinway dealer, where I prepared new Steinways for sale, rebuilt actions, and maintained concert-level instruments. I later refined my skills at the Steinway Piano Factory in New York through the Theodore Steinway Technical Training School—an invaluable experience that deepened my expertise and commitment to quality.

In 1995, I joined the New England Conservatory of Music as a Piano Technician. There, I was responsible for tuning and maintaining Steinway pianos for performances at Jordan Hall and throughout the conservatory, ensuring they met the highest performance standards under demanding conditions.

By 2000, I returned to M. Steinert & Sons, this time as Director of Service, Rebuilding, and the Concert & Artist Program. In this leadership role, I trained technicians and worked closely with world-renowned artists, maintaining their pianos for concerts and special events throughout Boston.

Artists I’ve Worked With Include:
Diana Krall · Tony Bennett · McCoy Tyner · Gabriel Chodos · Ahmad Jamal · George Winston · Victor Borge · Harry Connick Jr. · Keith Lockhart · Michele Campanella · Lang Lang · David Marks · Roger Williams · Emanuel Ax · John Williams · Hank Williams Jr. · Jewel Gerrit · Bob Winters